Commercial Truck Shop - Tom Masano

Dan DeGruttola 7 months ago

They addressed my issue and fixed my truck. I'm happy! . Eastbound and down!

Ralph Jimenez 2 years ago

Worked with derek Rojas He was awesome I came in for an oil change and he was very helpful and told me all about the few things that I need to get done. Very knowledge made it easy for me and explain everything looking forward to working with him again. Thank you Derek

Ima Zman Edited 2 years ago

Excellent place to get a Mercedes Benz Sprinter van serviced. They will keep you Sprinter in tip-top shape. Service is always polite and very helpful. Everyone there is willing to help you out on whatever your needs are. Atmosphere is always great with large floor of the owner's hot rods, race cars, and classics...owner makes it seem like an interesting place for his employees.

Tim’s Tips Edited 5 years ago

See photos. PROS: Friendly lady at the service counter. Knowledgeable. Quality service. Time will tell whether the AC will continue to blow cold air. Nice welcome signs. Price was reasonable. CONS: 1) PAVING: Needs a re-paving project. Potholes made for challenging navigation through the parking lot. There is at least 100 potholes in and near the Masano complex. All the parking lots and nearby roads need re-paving. I was concerned my Sprinter van might get damaged at the big hump at the entrance, where there are about 20 scrape marks made by trucks. Please flatten this hump. 2) TIGHT PARKING The truck parking lots are tight; just asking for an accident. My Sprinter camper van is 22 feet long and barely fit in the parking lot. There are better parking lots at Cracker Barrel, where I might spend $100. I spent $1000 and feel there should be more accommodating parking and get rid of the hump and curb, which was black with tire marks. 3) MARKS There are six black scrape marks on the paint. I hand-washed the van the day before the service appointment, and I know there no prior marks on the paint. These marks look like a tree branch was scraped across the entire left side. They should ru

Keith Riegel 7 years ago

Awesome customer service! We arrived just before closing and our sales guy Mike S and the finance guy Shawn were more than happy to stay more than an hour past closing to finish out the deal. This was by far one of the easiest auto deals I've ever completed. As well as one of my best experiences. Hats off to the Masano auto park team!